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                          Arkansas access corrections E-Mail service is a RIP-OFF!
May 24, 2013 Access Secure packages & e-mail service is a rip off as you can see when I had a chat this morning with someone named Beth; Questions she could not answer or call the 800 number that’s also listed. I had thousands of credits and didn’t sent mail for a period of time, but still had open credits. Came back and all the e-mail was deleted. then now e-mail sits there for days and your able to read the replies. Waste of mail and even told letters never received. Why or what is going on. Never received any e-mail from anyone and credits are set to share as well. the guards are either lazy or don’t know how to read. Baby sitters is what they are and being over paid babysitters you would think that they could do a better job then throw e-mail away!
Beth
Thank you for choosing Access. How may I help you, John Lewis?

John Lewis
Why are there letters from the 15-17 still in the sent box? When are the letters given to the inmates?

Beth
I’ll be happy to assist you, sir. Are you referring to emails, please?

John Lewis
Yes, sorry Beth.

Beth
Once you have sent emails, you will have a record of them in the sent box. You would have to manually delete them if you wish to do so.

The messages will be approved by the facility before the e-mail printed off and then given to the resident. The resident will be given a piece of paper to write their reply. Once approved, the message is scanned, and sent to the customer who sent the email.

That timeframe is determined by the facilty, and has no bearing on items that show in your sent folder, sir.

May I help you with anything else?

John Lewis
Beth, would that not only make since it’s e-mail after thinking about it. What else could I be referring to? Yes, there is something else. Sent to me? Never get a reply from anyone unless sent postal mail normally a week later. They don’t send nothing e-mail back as you reply. Also sent mail is normally all deleted as I have never deleted none of the letters myself. So, is there a time when you or the system deletes all mail.? Some people say they never got mail that I sometime also post in the local mail as well as e-mail.

Beth
We have both a “Secure Deposit” service, and a “Secure Mail” service accessible from this site, sir. That is why I asked which you were referring to.

“Sent” refers to emails you have sent to other people, not emails that have been sent to you.

The only time you will receive return emails is if you have clicked “Share Credits” to share your credits with the resident you email. If you have not done that, they can respond to you by regular mail.

John Lewis
Even if had share credits I never received e-mail from any of them?

Beth
You will not receive return emails unless you specifically enable the “Share Credits” box for the resident. It requires credits for them to return messages to you via the system.

If you do not share credits with the resident, they have no way to purchase credits themselves, and so can’t send an email back to you.

John Lewis
Beth I understand I normally have enough credits for replies, and never have received any replies except by snail mail not e-mail. Also if I am only one able to delete messages, where are all my messages that I sent over tow months?

Beth
Then you need to check and confirm that you enabled sharing credits with the resident, and if so, you would want to confirm that the rules of the facility support the resident emailing back. Some do not.

If you are not showing all the emails that you have sent, and you have not manually deleted any, you will need to call 800-546-6283 to have a ticket sent to investigate the issue. Unfortunately; I am unable to fill that out via our LiveChat service.

I apologize for the inconvenience, sir.

John Lewis
Is all chat mail sent to the prison it self as soon as e-mailed. How long does it take to get to the inmate?

Beth
That depends on the facility staffing, sir. As I mentioned, they must review it before giving it to the resident.

John Lewis
One day two days?

Beth
It can vary. The resident would have to find out from the facility what their timeframe is.

We have no control over that process.

John Lewis
Then, can be as long as regular mail two-three days?

Beth
I have no way to know, sir. You would have to have the resident inquire at the facility for you.

John Lewis
Boils down to the fact then no reason to waste time and extra money on e-mail as I write three area’s different prisons. Strange Beth and will let everyone know what a wste of time and mail this so called e-mail service is.

8:39 am
Beth
Thank you for choosing Access. Have a great day!
As you can see after my last questions, Beth hung up on me because I was digging to deeply into information that she was not allowed to reply to. Calling 800 number and reading the above and they give you a ticket and who knows when they will get back to you. Sometimes they do with another stupid reply that makes you ask even more questions or they say that was taken care of and give you another number to see what happened to the first question you asked. Great how they can run around and around. You have to have a lot of patience to play this game. try it and you can see how much fun it can get if able to play phone dis-information!

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